The Federal Communications Commission announced on 1/20/2010 the launch of a Consumer Task Force to advance the Commission’s consumer agenda and promote collaboration across the various Bureaus of the FCC. The Task Force will include every Commission Bureau Chief, the Chief of the Office of Engineering and Technology, the General Counsel, and the Managing Director. Joel Gurin, Chief of the Consumer and Governmental Affairs Bureau has been named head of the task force.
FCC Chairman Genachowski announced the scope of the task force: “As communications networks and technologies become increasingly complex and essential to Americans’ everyday lives, the Commission must be a vigilant watchdog for the consumer. While we have one bureau with ‘consumer’ in its name, consumers are vital to the work of each of our bureaus and offices. Cross-agency collaboration is critical to this effort and that’s why I am so pleased to launch the Consumer Task Force.”
The Consumer Task Force is set to play a critical role in advancing Commission proceedings on behalf of consumer interests; to ensure that consumer protection and empowerment policies apply consistently and reasonably across technologies and bureaus at the FCC; to ensure that the public is able to engage fully in FCC processes, and that the agency enhances the public’s understanding of Commission work through state-of-the-art consumer information programs, seizing the opportunities of information technology.
Retail Telecommunication and Interconnected VoIP Providers may begin seeing Inquiries as a result of the Task Force’s efforts. Since the Enforcement Bureau (EB) is now directly participating in the Task Force, it is unclear if Consumer Complaints against carriers and Interconnected VoIP providers may be more directly referred to the EB where there is question as to a violation of the Communication Act. Contact the Maldonado Law Group should you have further questions or concerns as a provider, or in response to an inquiry.